FAQ

Welcome to Empress Elegancee Online Shop! Here you'll find answers to some commonly asked questions. If you can't find the information you're looking for, feel free to contact us at women'sclothes@empresselegancee.com or give us a call at 00447935889867. Our address is 16 Mary Slessor Street, Coventry, United Kingdom.

1. How do I place an order? To place an order, simply browse our website and add the desired items to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information.

2. What payment methods do you accept? We accept all major credit and debit cards, as well as PayPal for secure online payments.

3. Can I cancel or modify my order? Unfortunately, once an order has been placed, it cannot be modified or canceled. However, you may be able to return the item(s) for a refund or exchange once you receive them.

4. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

5. What is your return policy? We offer a hassle-free return policy within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. Please refer to our Returns & Exchanges page on our website for detailed instructions.

6. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please contact us for more information regarding international orders.

7. How can I contact customer service? You can reach our customer service team via email at women'sclothes@empresselegancee.com or by phone at 00447935889867. Our team is available to assist you with any questions or concerns you may have.

8. Do you offer gift wrapping services? At this time, we do not offer gift wrapping services. However, our items are carefully packaged to ensure they arrive in perfect condition.

9. Are your products ethically sourced? Yes, we are committed to ethical sourcing practices and strive to partner with suppliers who share our values. We prioritize fair labor practices and environmentally sustainable production methods.

10. How can I stay updated on new arrivals and promotions? To stay updated on new arrivals, promotions, and exclusive offers, sign up for our newsletter on our website. You can also follow us on social media platforms such as Instagram, Facebook, and Twitter for the latest updates.

We hope this FAQ has been helpful! If you have any additional questions or concerns, please don't hesitate to reach out to us. Thank you for shopping with Empress Elegancee!