Help

Contact Information:

Frequently Asked Questions (FAQs):

1. How can I track my order?

You can easily track your order by logging into your Empress Elegancee account and navigating to the 'Order History' section. Alternatively, you can reach out to our customer service team via email or phone for assistance.

2. What is your return policy?

We offer a hassle-free return policy within 14 days of receiving your order. Please ensure that the item is in its original condition with tags attached. For more details, refer to our Returns & Exchanges page.

3. How can I contact customer service?

Our customer service team is available to assist you via email at women'sclothes@empresselegancee.com , by phone at 00447935889867 or use Livechat.

4. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. For more information, please refer to our Shipping Policy page.

5. How can I reset my password?

If you've forgotten your password, you can reset it by clicking on the 'Forgot Password' link on the login page. You'll receive instructions on resetting your password via email.

6. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. Your payment information is encrypted and securely processed to ensure your privacy and security.

Contact Us:

If you have any further questions or need assistance, please don't hesitate to contact us. Our dedicated customer service team is here to help.